Nanaimo Transit: Rob's card began to bend and the black strip began to come off. Now it won't swipe at all. But to get a new card, Rob first had to call and cancel his card before he received a new one. While waiting, Rob purchased a monthly bus pass that began to bend too. Upon doing some research, we found out that the cards are in fact thinner then past cards, yet the price is still the same.
Why is it that because of the quality of the card, the cards are more easily bent yet Rob must still pay the same price. We are only half way through the year and there have been reports of others having their cards broken in the same fashion too.
How much will Rob have to pay for a decision made by Nanaimo Transit?